Rules and Regulations

BORNIAK Website and Online Store Terms and Conditions

Last updated: 12 June 2026

Version: global version for borniak.pl, borniak.de, borniak.com and borniak.co.uk

These Terms and Conditions set out the rules for using BORNIAK websites, placing orders, entering into sales contracts, using a customer account, making payments, deliveries, returns, complaints, warranties, service support, promotions and the purchase of digital services, including the Borcook Plus subscription.

These Terms and Conditions apply to websites operated under the domains borniak.pl, borniak.de, borniak.com and borniak.co.uk, subject to separate provisions applicable to users and customers in the United Kingdom. For customers using borniak.co.uk, the UK-specific provisions set out below apply.

1. Definitions

For the purposes of these Terms and Conditions, the following terms have the meanings set out below:

• BORNIAK – the trade brand used by ZUT BORNIAK Dawid Szurlej and BORNIAK LTD.
• Seller – the entity indicated in section 2 of these Terms and Conditions, selling through the relevant Website.
• Administrator – the entity operating the relevant Website or providing specific electronic services through the Website.
• Websites – websites and online stores operated under the domains borniak.pl, borniak.de, borniak.com and borniak.co.uk, together with their functionalities.
• Online Store – the part of the Website enabling Customers to place orders for Products, spare parts, services or subscriptions.
• Marketplace – an external sales platform, in particular Allegro, Amazon or another platform used by the Seller to sell Products, spare parts, services or subscriptions.
• Customer – a natural person, legal person or organisational unit placing an order or using BORNIAK services.
• Consumer – a natural person entering into a contract for purposes not directly related to that person's business, trade or professional activity.
• Business Customer – a natural person, legal person or organisational unit entering into a contract in connection with business, trade or professional activity.
• Entrepreneur with consumer rights – a natural person entering into a contract directly related to that person's business activity where the contract is not of a professional nature for that person, if such rights are provided by the applicable law.
• Product – a movable item offered in the Online Store, in particular smokehouses, smoke generators, accessories, spare parts, consumables or other goods under the BORNIAK brand.
• Spare parts – elements, assemblies or components intended for repair, maintenance or use of BORNIAK products.
• Digital service – an electronically supplied service, in particular the Borcook Plus subscription or another digital service offered by BORNIAK.
• Borcook Plus – a paid subscription or digital service intended for use with the Borcook application or BORNIAK devices; its detailed functionality may be described in the Borcook application, on the website or in separate application terms.
• Device – a BORNIAK product that may work with the Borcook application or digital services.
• Device ID – a device identifier, serial number or other technical identifier allowing a subscription or digital service to be assigned to a specific device.
• Customer Account – an individual account created in the Online Store, enabling the use of selected Website functions.
• Order – a Customer's statement of intent aimed at entering into a contract for the sale of a Product, spare part, service or subscription.
• Contract – a sales contract, contract for electronic services, contract for the supply of a digital service or another contract concluded between the Customer and the Seller.
• Terms and Conditions – these BORNIAK Website and Online Store Terms and Conditions.

2. Business details and territorial scope

2.1. Websites borniak.pl, borniak.de and borniak.com

The Seller and service provider for borniak.pl, borniak.de and borniak.com is:

ZUT BORNIAK Dawid Szurlej
Al. Niepodległości 41
78-449 Borne Sulinowo
Poland
Tax ID (NIP): PL8992343025
REGON: 021138535
GIOŚ No.: E0013994W
E-mail: support@borniak.com

For the German market, the Seller also uses the following details:

VAT ID: DE 305403854
Tax number: 111/134/03251
WEEE Reg. No.: DE 31838397
Warehouse and service: Lochau 24, D-95704 Pullenreuth, Germany

2.2. Information for customers in Germany

For customers using borniak.de, logistics, warehouse and service support in Germany may also be provided by:

BORNIAK Deutschland – Service & Logistik
Lochau 24
95704 Pullenreuth
Germany

This address may be used for service, complaint, warranty, logistics and customer contact purposes on the German market.

2.3. Website borniak.co.uk

The Seller and service provider for borniak.co.uk is:

BORNIAK LTD
590 Kingston Road
London, SW20 8DN
England, United Kingdom
Company No: 14423007
VAT Number: GB428268280
Warehouse and service: Poole, United Kingdom
E-mail: support@borniak.com

2.4. Common contact point

For matters related to these Terms and Conditions, orders, complaints, returns, warranty, digital services, customer account or after-sales support, please contact:

support@borniak.com

3. Scope of the Terms and Conditions

These Terms and Conditions set out in particular the rules for:

• using the Websites,
• using the Online Store,
• creating and using the Customer Account,
• placing Orders,
• entering into Contracts,
• selling Products and spare parts,
• purchasing the Borcook Plus subscription,
• making payments,
• delivery and acceptance of Products,
• withdrawal from the Contract,
• complaints, warranty, service and repairs,
• using promotions, discount codes and special campaigns,
• communication concerning product safety,
• liability of the Customer and the Seller.

These Terms and Conditions do not regulate in detail the use of the Borcook application, the account in the Borcook application or the functionality of the Borcook application. Rules for using the Borcook application may be set out in separate application terms.

These Terms and Conditions do not constitute an end-user licence agreement for firmware, device software or applications if such documents are adopted separately. Rules for using firmware and software may be set out in a separate EULA or other licence document.

4. Minimum age and legal capacity

The Websites, Online Store, Customer Account and paid services may be used by persons who are at least 18 years old or have full legal capacity.

Persons who do not have full legal capacity may use the Websites only with the consent and under the supervision of a legal representative, where permitted by applicable law and the nature of the service.

5. Types of electronic services

Through the Websites, the Seller may provide in particular the following electronic services:

• allowing users to view Website content,
• providing information about Products, prices, availability and distributors,
• maintaining a Customer Account,
• enabling Orders to be placed,
• providing contact, service, complaint, warranty and return forms,
• newsletter subscription,
• purchase of the Borcook Plus subscription,
• displaying customer reviews, trust marks and marketing information,
• providing product documentation, manuals, safety warnings and technical information.

Electronic services consisting of viewing the Websites, maintaining the Customer Account, using forms and subscribing to the newsletter are generally free of charge, unless the description of a given service states otherwise.

6. Technical requirements and prohibited content

Use of the Websites requires:

• a device with Internet access,
• an up-to-date web browser,
• an active Internet connection,
• an active e-mail account if the user wants to create an account, place an order, receive notifications or use forms,
• cookies and JavaScript enabled to the extent necessary for the proper operation of the Website.

The Seller does not guarantee correct operation of the Websites when non-standard, outdated or unsafe hardware, software or network configurations are used.

The user should use the Websites in accordance with the law, good practice, these Terms and Conditions, security rules and with respect for third-party rights.

It is prohibited to provide unlawful, misleading or third-party infringing content, viruses, malware or content that disrupts the operation of the Websites.

7. Customer Account

The user may create a Customer Account in the Online Store. The Customer Account allows, in particular, placing Orders, saving addresses, viewing purchase history and using other functions made available on the Website.

Creating a Customer Account is voluntary unless a particular Online Store function requires an account.

The user is obliged to provide true data and update them when they change.

The user is responsible for keeping Customer Account login details confidential and protecting them against unauthorised access.

If unauthorised access to the Customer Account is suspected, the user should immediately contact the Seller.

The user may delete the Customer Account independently if such function is available, or by contacting the Seller at support@borniak.com.

Deletion of the Customer Account does not delete data whose further storage is required by law, necessary to perform the Contract, handle complaints, warranty, tax and accounting obligations or establish or defend claims.

The Customer Account in the Online Store is not a Borcook application account and is not automatically linked to it.

8. Login through external providers

The Websites may allow login or registration through external identity providers, in particular Google Login and Apple Login.

If the user chooses login through an external provider, that provider may transfer to the Seller data necessary to create or maintain the Customer Account, such as first and last name, e-mail address or user identifier with the provider.

Using external login is voluntary. The user may also create a Customer Account using an e-mail address and password if such function is available.

9. Placing Orders

Orders may be placed through the Online Store and, if made available by the Seller, also by e-mail, contact form, telephone or other communication channels.

Information about Products, services, prices and availability published on the Websites does not constitute a binding offer within the meaning of civil law but an invitation to enter into a Contract, unless the content expressly states otherwise.

Placing an Order by the Customer constitutes an offer to enter into a Contract on the terms indicated in the Order and in these Terms and Conditions.

Placing an Order using a button or function marked in a way indicating an obligation to pay, in particular “order and pay”, “buy and pay” or equivalent, entails an obligation to pay.

To place an Order, the Customer must provide data required to fulfil that Order, in particular identification, contact, address, billing, payment and delivery data.

Orders may also be placed through external Marketplace platforms, in particular Allegro, Amazon or other platforms used by the Seller. In such case, the Customer may also be subject to the terms and rules of the given sales platform.

Orders placed through Marketplace may be automatically imported into the Seller's IT systems in order to fulfil the Order, handle payments, prepare shipment, issue sales documents, settle accounts, handle returns, complaints, warranty, service and after-sales support.

To ensure efficient Order fulfilment, data may be automatically transferred and synchronised between systems used by the Seller, in particular the e-commerce platform, ERP system, warehouse and logistics systems, accounting systems, payment systems and customer service systems, without the need for additional action by the Customer.

Before placing an Order, the Customer may check and correct the data entered in the order form.

After the Order is placed, the Seller may send the Customer confirmation of receipt of the Order or confirmation of acceptance of the Order for fulfilment to the e-mail address provided by the Customer.

The Contract is concluded upon confirmation of acceptance of the Order by the Seller, commencement of Order fulfilment, acceptance of payment or delivery of the Product, depending on the type of Order and the purchase process applicable on the relevant Website.

The Seller may refuse to fulfil an Order if the Product is unavailable, Customer data are incorrect, payment is not made, abuse is suspected, these Terms and Conditions are breached or for other justified reasons permitted by law.

10. Contract language

The Contract may be concluded in the language corresponding to the language version of the given Website, in particular:

• borniak.pl – Polish,
• borniak.de – German,
• borniak.com – English or another language made available on the Website,
• borniak.co.uk – English.

If several language versions of these Terms and Conditions or contractual documents are made available, the language version made available on the Website through which the Customer enters into the Contract is binding for that Customer, unless mandatory law provides otherwise.

11. Prices

Prices of Products, services and subscriptions are displayed in the Online Store. Prices may be shown in different currencies depending on the Website version, delivery country, sales market or Online Store settings.

Prices displayed to consumers are gross prices including the applicable VAT or other indirect tax, if applicable.

For Customers who are Business Customers, in particular with an active tax number, VAT number or other tax identification number, the way the price is displayed, VAT rate, reverse charge, zero rate or other tax rules may depend on the country of delivery, Customer tax status and applicable law.

Delivery costs, payment costs, additional services, customs duties, import taxes or other charges may be displayed separately if they depend on the country of delivery, payment method, delivery method or other circumstances.

The price valid at the time the Order is placed is binding for that Order, subject to obvious pricing, technical or system errors.

The Seller may change prices of Products, services and subscriptions. A price change does not affect Orders already accepted for fulfilment unless applicable law or the terms of a promotion provide otherwise.

Obvious pricing, technical or system errors, in particular a price significantly deviating from the actual value of the Product or resulting from a system error, do not constitute a binding commercial offer and may be corrected by the Seller.

12. Payments

Available payment methods are displayed in the Online Store during the Order process.

Depending on the country, currency, type of Order and technical availability, the following methods or providers may be available in particular:

• traditional bank transfer,
• Stripe,
• card payment through Stripe,
• Stripe Klarna,
• Stripe BLIK,
• Stripe Revolut,
• PayPal,
• PayU,
• Klarna,
• Apple Pay,
• Google Pay,
• other payment methods made available in the Online Store.

The list of payment providers may change. The current list of available payment methods is always displayed during the Order process.

The Seller does not store full payment card details. Card data, payment authentication data and other sensitive payment information are processed by external payment providers according to their terms and security rules.

The Customer is obliged to make payment within the deadline indicated in the Online Store, Order confirmation, invoice or other sales document.

If payment is not made within the required deadline, the Seller may cancel the Order or suspend its fulfilment, where permitted by law.

13. Retention of title

The Seller retains ownership of the Product until the Customer has paid the full price, provided that such retention of title is permitted by the applicable law.

For Business Customers, the Seller may apply extended retention of title to the extent permitted by the applicable law.

14. Delivery

Products are delivered to the address indicated by the Customer when placing the Order, subject to territorial, technical, logistics or legal restrictions.

Delivery costs are presented to the Customer before the Order is placed and may depend on the delivery country, parcel size, weight, selected delivery method, carrier and type of Product.

The Seller may offer free delivery of purchased Products or free delivery for Orders that meet the conditions specified in the Online Store, in particular regarding minimum Order value, delivery country, type of Product, delivery method, promotion period or selected sales channel.

The free delivery threshold, territorial scope, exclusions, available delivery methods and other free delivery conditions are always presented to the Customer in the Online Store before the Order is placed.

Free delivery may exclude oversized Products, pallet shipments, special deliveries, express deliveries, deliveries to hard-to-reach locations, islands, dependent territories or areas outside the standard delivery zone, unless information presented in the Online Store or the terms of a given promotion state otherwise.

The minimum Order value qualifying for free delivery may exclude delivery costs, digital services, subscriptions, gift cards, additional charges or other items indicated in the Online Store or the terms of a given promotion.

Depending on the country, type of Product and logistics availability, delivery may be carried out in particular by:

• DHL,
• DHL Freight,
• DPD,
• GLS,
• UPS,
• FedEx,
• Raben,
• Rhenus,
• Schenker,
• other carriers or logistics operators.

For oversized Products, in particular smokehouses or pallet shipments, delivery may be carried out by pallet or freight transport.

Unless information in the Online Store, Order confirmation or arrangements with the Customer state otherwise, pallet delivery may include delivery to the first accessible unloading point, driveway, ramp, property gate or kerbside closest to the delivery address.

The Customer is obliged to provide a correct and complete delivery address and contact details enabling delivery.

If delivery cannot be completed for reasons attributable to the Customer, in particular an incorrect address, failure to collect the parcel, inability to contact the Customer or refusal to accept the parcel, the Customer may be charged reasonable costs of redelivery, return or storage, where permitted by law.

15. Acceptance of the Product and transport damage

The Customer should check the condition of the parcel upon delivery, in particular whether the packaging is damaged, opened, wet, deformed or otherwise indicates possible damage to the Product.

If damage is found, the Customer should, where possible, prepare a damage report with the carrier, take photographs and promptly contact the Seller.

Failure to inspect the parcel upon receipt does not deprive the Consumer of statutory rights but may make it more difficult to pursue claims against the carrier or determine the circumstances of the damage.

Business Customers are obliged to inspect the parcel and Product within the time and scope required by the applicable commercial and transport laws.

The Customer should collect the parcel within the deadline and in accordance with the rules of the relevant carrier or logistics operator. If the parcel is not collected, incorrect address details are provided, the parcel is refused without legal basis or redelivery is necessary for reasons attributable to the Customer, the Seller may charge the Customer reasonable and documented costs of redelivery, return shipment, storage or other logistics costs, where permitted by law.

Provisions concerning failure to collect a parcel do not limit Consumer rights relating to withdrawal from the contract, lack of conformity of the Product with the Contract or other mandatory legal provisions.

16. Right of withdrawal from the Contract

A Consumer has the right to withdraw from a distance Contract within 14 days from the day on which the Consumer or a third party indicated by the Consumer, other than the carrier, takes possession of the Product.

If the Order includes several Products delivered separately, in batches or in parts, the withdrawal period may run from the day of taking possession of the last Product, batch or part, in accordance with the applicable law.

To exercise the right of withdrawal, the Consumer should inform the Seller of the decision by an unequivocal statement, for example through a return form, by e-mail or in writing.

The withdrawal statement may be sent to: support@borniak.com.

A model withdrawal form may be made available on the Website, in particular in the returns, withdrawal or customer help section. Using the form is not mandatory.

To meet the deadline, it is sufficient to send the withdrawal statement before the withdrawal period expires.

The right of withdrawal also applies to entrepreneurs with consumer rights where this follows from the applicable law.

17. Exclusions from the right of withdrawal

The right of withdrawal does not apply in cases provided for by applicable law, in particular in relation to:

• non-prefabricated Products made to the Customer's specifications or clearly personalised,
• Products liable to deteriorate or expire rapidly, if such Products are offered,
• sealed Products which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery,
• sealed audio or video recordings or computer software, if unsealed after delivery,
• digital content or digital services where performance began with the Consumer's prior express consent and after the Consumer was informed of the loss of the right of withdrawal, where such exclusion is permitted by law,
• other cases where applicable law excludes the right of withdrawal.

18. Effects of withdrawal

In the event of valid withdrawal, the Seller refunds to the Consumer the payments received, including the cost of the least expensive standard delivery offered by the Seller, in accordance with applicable law.

The refund is made using the same payment method used by the Consumer unless the Consumer expressly agrees to another refund method that does not involve any cost for the Consumer.

The Seller may withhold the refund until the returned Product is received or until the Consumer provides proof of having sent it back, whichever occurs first, unless the Seller offered to collect the Product.

The Consumer must send the Product back without undue delay and no later than 14 days from the day on which the Consumer informed the Seller of withdrawal, unless the Seller offered to collect the Product.

The Consumer bears the direct cost of returning the Product.

19. Return costs and return transport

The Consumer may arrange return transport independently or use return transport organised by the Seller if the Seller makes such option available.

If the Seller organises collection of the returned Product, the return transport cost may be deducted from the refund due to the Consumer, provided that the Consumer has been informed and has agreed to such settlement or where this follows from applicable law.

For Products shipped on pallets or requiring specialised transport, return costs may be significantly higher than standard courier shipment costs.

Estimated cost of collecting a returned Product:

• parcel shipments: approximately 10–20 PLN or 5–10 EUR,
• pallet shipments: approximately 250–400 PLN or 80–120 EUR.

The final cost depends on the country of collection, dimensions, weight, Product type, packaging and transport conditions.

The Customer should secure the returned Product appropriately for its type, size and weight, in particular in a way that reduces the risk of transport damage.

The Seller does not accept returns sent cash on delivery or parcels requiring the Seller to pay on receipt unless the parties expressly agree otherwise.

20. Reduction in Product value

The Consumer is liable for any reduction in the value of the Product resulting from handling it beyond what is necessary to establish the nature, characteristics and functioning of the Product.

To establish the nature, characteristics and functioning of the Product, the Consumer should handle and inspect the Product only as would be possible in a physical store.

If a reduction in value is found, the Seller may reduce the refund accordingly in accordance with applicable law.

Reduction in value may result in particular from damage, signs of use, soiling, missing accessories, removed markings, packaging damage beyond necessary inspection, use contrary to intended purpose or interference with the Product.

21. Product complaints

The Seller is liable to Consumers for conformity of the Product with the Contract under the applicable consumer protection laws.

The Consumer may submit a complaint due to lack of conformity with the Contract within the time limits provided by applicable law. In the case of consumer sales in Poland, the Seller is generally liable for lack of conformity found within 2 years from delivery of the Product to the Consumer unless the law provides a different period. For UK consumers, statutory rights under applicable UK consumer law remain unaffected.

If lack of conformity is found, the Customer may submit a complaint by contacting the Seller at support@borniak.com or using the complaint form if available on the Website.

The complaint form may be made available on the Website, in particular in the complaints, service, returns or customer help section. Using the form is not mandatory if applicable law allows a complaint to be submitted in another way.

The complaint should include data allowing identification of the Customer, Order, Product and a description of the reported lack of conformity or defect.

The Seller may ask the Customer to provide additional information, photos, videos, Product serial number, proof of purchase or other materials necessary to consider the complaint.

The Seller will respond to a Consumer complaint within 14 days of receipt unless applicable law provides another period.

These Terms and Conditions do not limit Consumers' rights arising from mandatory law.

22. Warranty

BORNIAK Products may be covered by a manufacturer's warranty for 24 months unless the warranty document, Product description, separate warranty terms or applicable law specify another period.

The warranty may cover selected Products, elements, parts or functionalities according to the warranty terms applicable to the given Product.

Detailed manufacturer warranty terms are set out in the warranty card, documents attached to the Product, Product documentation or on the BORNIAK website.

The warranty does not exclude, limit or suspend the Consumer's statutory rights arising from lack of conformity of the Product with the Contract.

Using the warranty may require presentation of proof of purchase, Product serial number, problem description and other information necessary to verify the claim.

If the Product was purchased from an authorised distributor, the Seller or manufacturer may request proof of purchase issued by that distributor, in particular a receipt, invoice, order confirmation or other proof of purchase.

23. Service, repairs and after-sales support

The Seller, manufacturer, authorised partner, distributor, service point or repair centre may provide service, diagnostic, warranty, post-warranty or repair services for BORNIAK Products.

As part of a service, complaint or warranty request, the Customer may be asked to provide:

• problem description,
• Product serial number,
• Device ID or other technical identifier, if needed,
• photos of the Product,
• photos of damage,
• video recordings,
• proof of purchase, including proof of purchase from an authorised distributor,
• PDF documents or other materials needed to assess the request.

Materials provided as part of a request are used to handle the request, diagnostics, repair, complaint, warranty, claims or legal obligations.

The Seller may transfer data and materials concerning the request to authorised partners, distributors, service points or repair centres to the extent necessary to handle the request.

24. Product safety and GPSR

BORNIAK Products should be used in accordance with their intended purpose, user manual, safety warnings, technical documentation and manufacturer's recommendations.

The Customer is obliged to read the user manual, safety warnings, Product markings and other information concerning safe use of the Product.

The manufacturer may publish product safety information, user manuals, warnings, service notices, security update information, service campaigns, corrective actions or product recalls.

Such information may be published in particular:

• on BORNIAK websites,
• in Product documentation,
• in the Borcook application,
• by e-mail,
• through the Customer Account,
• through authorised distributors, service partners or points of sale.

The Customer should follow safety notices, warnings, service recommendations and update information published by the manufacturer.

Product conformity documentation, including declarations of conformity, may be made available electronically on the Seller's or manufacturer's website or provided upon Customer request where required or appropriate for the Product.

25. Firmware, software and updates

Some BORNIAK Products may contain firmware, software, drivers, communication modules or other digital elements.

Firmware, software and updates may be installed only using methods, applications, tools or procedures provided or approved by the manufacturer.

The manufacturer is not responsible for the effects of installing software or firmware using unauthorised methods, tools, applications, files, modifications or procedures.

Software or firmware updates may add, remove or modify Product, application or digital service functions where justified by security, legal compliance, technical compatibility, improvement, bug fixing or product development.

The manufacturer does not guarantee that all digital functions will remain unchanged throughout the entire Product life, subject to Consumers' rights under applicable law.

BORNIAK devices retain their basic functionality consistent with their intended purpose regardless of the use of the Borcook application or Borcook Plus services, unless the description of a specific Product states otherwise. The application and digital services may constitute additional functionality extending the device's capabilities.

26. Borcook Plus – subscription purchase rules

The Online Store may allow the purchase of a Borcook Plus subscription intended for use in the Borcook application or with a compatible BORNIAK device.

These Terms and Conditions regulate only the purchase of the Borcook Plus subscription in the Online Store, in particular payment, billing period, automatic renewal, cancellation, assignment of the subscription to a device, complaints and promotions relating to the purchase of the subscription.

Detailed rules for using the Borcook application, application account, Borcook Plus functionality, limits, cloud services, publishing recipes and programmes and other application functions may be set out in separate Borcook application terms.

The Seller is not liable for lack of compatibility of the Borcook Plus subscription with non-BORNIAK devices, modified devices, devices with unauthorised firmware or devices used contrary to documentation.

The Borcook Plus subscription may be monthly, annual or offered for another billing period indicated during purchase.

The Borcook Plus subscription may renew automatically if this was indicated during purchase and the Customer gave the relevant consent or payment instruction.

The Customer may cancel the subscription at any time according to the functionalities of the Online Store, Borcook application, payment provider or by contacting the Seller. Cancellation does not necessarily result in a refund for an already started billing period unless applicable law, promotional terms or service terms provide otherwise.

If the laws of a particular country require a specific electronic subscription cancellation mechanism, the Seller or administrator of the relevant service will provide such mechanism in accordance with those laws. In particular, for consumers entering into subscription contracts through borniak.de, an electronic contract termination function compliant with German law may be made available.

After subscription cancellation, access to Borcook Plus functions may continue until the end of the paid billing period unless the terms of the given subscription provide otherwise.

The Borcook Plus subscription is assigned to a specific device indicated during purchase or connected to the user's account in the application. To purchase or activate the subscription, the Customer may be asked to provide the Device ID, serial number or other technical device identifier.

Changing the assignment of the subscription to another device may be restricted or require the consent of the Seller, Borcook application administrator or manufacturer, in particular to prevent abuse, circumvention of licence restrictions or unauthorised sharing of the subscription.

The current scope of functionality, limits, available plans, technical restrictions and requirements for Borcook Plus may be published in the Borcook application, on BORNIAK websites or in separate application terms.

The Seller or Borcook application administrator may develop, update, replace, withdraw or modify digital service functions provided this does not violate applicable law or users' acquired rights.

27. Withdrawal from contracts concerning digital services and subscriptions

When purchasing digital services, including Borcook Plus, the Consumer may have the right to withdraw from the Contract in accordance with applicable law.

The right of withdrawal from a Contract concerning a digital service or digital content may expire if performance began with the Consumer's prior express consent and after informing the Consumer of the loss of the right of withdrawal, where such exclusion is permitted by law.

If the law requires a specific notice, consent or confirmation of loss of the right of withdrawal, the Seller provides it to the Consumer during the purchase process or in another appropriate manner.

28. Promotions, discounts, discount codes and special campaigns

The Seller may organise promotions, marketing campaigns, loyalty programmes, discounts, coupons, discount codes, price promotions, free delivery, free trial periods, free periods of using digital services, Borcook Plus subscription promotions or other special campaigns.

Promotions may apply to selected Products, services, subscriptions, markets, countries, Customer groups, distributors, sales periods, device models or other criteria indicated by the Seller.

A monetary discount granted to the Customer constitutes only a reduction in the price of Products covered by the Order and cannot be exchanged for cash or paid out in any form.

If a monetary discount is used for an Order with a value lower than the discount granted, the unused part of the discount is forfeited unless the terms of the given promotion provide otherwise.

In the event of withdrawal from the Contract or return of a Product, only the amount actually paid by the Customer for the returned Product is refunded, taking into account the discount applied. The Customer has no claim for payment of the value of the used discount or its unused part.

Monetary discounts, discount codes, promotional funds and other forms of price reduction apply only to the value of Products in the basket and do not include delivery costs unless the terms of the given promotion expressly state otherwise.

Delivery cost is added to the Order according to the applicable price list and is settled separately unless the Order meets free delivery conditions or the terms of the given promotion state otherwise.

The Seller may grant free periods of using Borcook Plus, in particular for 1, 3, 6 or 12 months from the date of purchasing a device or as part of other promotional campaigns.

A free period of using Borcook Plus does not automatically convert into a paid subscription unless the Customer was clearly informed of this before starting the promotion and consented to automatic renewal or paid continuation of the service.

The Seller may organise temporary promotional campaigns including free access to selected digital services, premium functions or Borcook Plus for a specified period, including weekend free-subscription campaigns.

The scope of a promotion may vary depending on device model, market, country of purchase, distributor, purchase date, technical availability, sales channel or the terms of the given campaign.

Unless the terms of a given promotion provide otherwise, promotions, discounts, coupons, discount codes and free subscription periods cannot be combined.

The Seller may end, suspend or change promotion terms provided this does not violate acquired rights of participants or applicable law.

The Seller may organise promotions, competitions, marketing campaigns or loyalty programmes on the basis of separate terms, promotional communications, promotion descriptions, coupons, e-mails or information published on the Website.

Promotions may be limited in time, territory, quantity, product scope, to a particular Customer group, sales channel, selected distributors, selected devices or particular payment or delivery methods.

In the event of inconsistency between these Terms and Conditions and the terms of a particular promotion, the terms of that promotion apply provided they do not violate mandatory law.

29. Newsletter and marketing communication

The user may voluntarily subscribe to the BORNIAK newsletter.

Newsletter and marketing communication may include commercial information, information about Products, services, news, promotions, discount codes, special campaigns, free subscription periods, surveys, new Borcook Plus functions, updates, firmware, Product safety and other BORNIAK marketing activities.

Newsletter data may be collected through the Websites or Online Store and then exported or synchronised with Brevo, which is used to send newsletters, marketing communication, marketing automation, recipient segmentation and analysis of message effectiveness.

The user may unsubscribe from the newsletter at any time using the unsubscribe link in the message or by contacting the Seller.

Communication concerning Product safety, security updates, service actions or legal obligations may be sent independently of marketing consent where required or justified by applicable law.

30. Trusted Shops and customer reviews

The Websites may use Trusted Shops or other customer review systems to display trust marks, reviews, review invitations and possible buyer protection.

Transfer of data to Trusted Shops or another review system provider may include the e-mail address and Order data necessary to verify the transaction, send a review invitation, display reviews or use buyer protection.

The Customer undertakes that published reviews will be lawful, reliable, not misleading and will not infringe third-party rights.

31. User content

Some BORNIAK services or the Borcook application may allow users to create, save, publish or share content, in particular recipes, programmes, descriptions, photos, comments or other materials.

Detailed rules for using such functions may be set out in the Borcook application terms or in separate terms of the relevant service.

Upon publishing, sharing or submitting a recipe, programme, photo, description, comment or other content within BORNIAK or Borcook services, the user grants the Seller, manufacturer and entities operating within the BORNIAK brand a free, non-exclusive, transferable, sublicensable, worldwide and perpetual licence to use such content to the extent necessary to provide, develop, promote and maintain the services.

The licence includes in particular recording, reproducing, publishing, distributing, translating, modifying, adapting, creating derivative works, making publicly available, marketing use and use for providing and developing BORNIAK services.

The user represents that the user has all rights necessary to grant the above licence and that the content published or shared by the user does not infringe third-party rights, good practice or applicable law.

The Seller may remove, hide or restrict access to content violating these Terms and Conditions, the law, third-party rights, good practice, user safety or the interests of the BORNIAK brand.

32. Intellectual property

All content, trademarks, names, logos, photos, graphics, videos, descriptions, manuals, PDF documents, marketing materials, designs, software, firmware, page layout, databases and other materials available on the Websites are protected by intellectual property law unless stated otherwise.

Use of the Websites does not mean that the user acquires any intellectual property rights to BORNIAK content, Products, software, firmware, trademarks or materials.

Copying, distributing, modifying, making publicly available, commercially using or creating derivative works from BORNIAK content without the prior consent of the rights holder is prohibited unless mandatory law provides otherwise.

It is also prohibited to use bots, scrapers, crawlers, automated data collection tools, bulk copying, data mining, model training, content aggregation or other automated methods of obtaining data from the Websites without prior consent of the rights holder unless mandatory law provides otherwise.

Firmware may be installed only using official applications, tools or procedures provided or approved by the manufacturer.

33. Customer responsibility

The Customer is obliged to use Products, services, applications, firmware and documentation in accordance with their intended purpose, manuals, safety warnings, these Terms and Conditions and applicable law.

The Customer is responsible for the consequences of:

• Product modifications,
• interference with electronics, electrical installations, sensors, controllers or safety elements,
• installation of unauthorised firmware or software,
• use of non-original parts, accessories, electrical elements or components,
• unauthorised repairs,
• use of the Product contrary to the manual, warnings or intended purpose,
• breach of safety rules,
• providing incorrect data,
• infringement of third-party rights.

The Seller and manufacturer are not liable for damage resulting from use of the Product contrary to the manual, warnings, safety rules, these Terms and Conditions or the Product's intended purpose.

Purchase of Products in the Online Store is intended for the Customer's normal consumer, professional or business use. Bulk purchase of Products for resale, wholesale distribution, marketplace sale or sale outside the authorised BORNIAK distribution network may require the Seller's prior consent if this follows from the nature of the Product, distribution policy, Product safety, applicable law or protection of the BORNIAK brand.

34. Limitation of liability for digital and cloud services

The Seller exercises due care to ensure the availability of digital services but does not guarantee uninterrupted or error-free availability unless mandatory law provides otherwise.

Digital services, cloud functions, online services, applications, servers, integrations, payment systems or communication systems may be temporarily unavailable due to maintenance, updates, failures, cyberattacks, infrastructure problems, telecommunications operators, Internet providers, cloud service providers, App Store, Google Play, payment operators or other third parties.

The Seller is not liable for unavailability of services resulting from failures of the user's Internet, user devices, telecommunications operators, app stores, operating systems, payment services or other third parties unless mandatory law provides otherwise.

The Seller may use technical and organisational measures to prevent abuse, circumvention of licence restrictions, unauthorised sharing of subscriptions or unauthorised access to digital services.

35. Compatibility, discontinued products and end of support

Not all functions of digital services, applications, firmware or Borcook Plus subscription need be available for all device models, hardware versions, software versions, countries or sales markets.

The scope of functions may depend on device model, hardware version, firmware version, application version, availability of cloud services, region, sales market, legal requirements or technical limitations.

The manufacturer may end development, sale, technical support or provision of services related to a specific Product, device, spare part, accessory, function, digital service or subscription, subject to applicable law.

The manufacturer does not guarantee unlimited availability over time of all Products, spare parts, accessories, consumables, digital services or software functions.

36. Provisions for Business Customers

For Customers who are Business Customers, to the extent permitted by applicable law:

• the Seller may limit available payment, delivery or Order fulfilment methods,
• the Seller may refuse to fulfil an Order where there is a justified economic risk, lack of Product availability or breach of these Terms and Conditions,
• risk of accidental loss or damage to the Product may pass to the Business Customer upon release of the Product to the carrier, where permitted by applicable law,
• the Business Customer is obliged to inspect the parcel and Product within the periods required by applicable law,
• the Seller's liability may be limited to actual loss and the value of the relevant Order, excluding loss of profits, where permitted by applicable law.

In relation to Business Customers, warranty, liability for lack of conformity with the Contract or other statutory liability rules may be excluded or limited only to the extent permitted by applicable law.

Provisions relating to Business Customers do not limit rights of entrepreneurs with consumer rights to the extent resulting from applicable law.

37. Force majeure

The Seller is not liable for non-performance or delay in performance of obligations resulting from circumstances beyond the Seller's control that could not have been foreseen or prevented with due care.

Force majeure or circumstances beyond the Seller's control may include in particular natural disasters, fires, floods, epidemics, pandemics, wars, riots, terrorist acts, strikes, transport blockades, infrastructure failures, IT system failures, supplier failures, import or export restrictions, sanctions, decisions of public authorities and other extraordinary events.

If force majeure circumstances continue for a long time and prevent performance of the Contract, either party may withdraw from the Contract or terminate it in relation to the unperformed part, while preserving Consumers' rights under mandatory law.

38. Sanctions, export restrictions and legal compliance

BORNIAK Products, software, firmware, digital services and technologies may be subject to export restrictions, trade sanctions or other requirements under applicable law.

The Seller may refuse to fulfil an Order, delivery, service, update, support or transaction if fulfilment could violate sanctions, export restrictions, customs rules, safety rules or other applicable law.

The Customer undertakes not to use Products, software, firmware or digital services in a manner that violates law, sanctions, export restrictions or third-party rights.

39. Personal data

Rules for processing personal data of users and Customers are set out in the BORNIAK Privacy Policy available on the Websites.

Data provided when placing an Order, including through Marketplace, are processed in accordance with the BORNIAK Privacy Policy and may be used to the extent necessary for Order fulfilment, payment handling, delivery, issuing sales and accounting documents, settlements, returns, complaints, warranty, service and after-sales support.

For efficient sales handling, data may be automatically transferred and synchronised between sales, warehouse, logistics, accounting, ERP, payment and customer service systems used by the Seller, including between the e-commerce platform, ERP system, warehouse and logistics systems, accounting systems and customer service systems.

For Orders fulfilled by BORNIAK LTD, data necessary for accounting and tax support may be transferred to accounting systems and to providers of accounting and tax services.

40. Alternative dispute resolution

The Seller seeks to resolve disputes with Customers amicably.

A Consumer may use out-of-court complaint handling and claim resolution methods if available under the relevant law.

Information on available methods of alternative dispute resolution may be published by competent national authorities, consumer organisations or institutions responsible for consumer protection in the relevant country.

Use of alternative dispute resolution methods is voluntary unless mandatory law provides otherwise.

41. Governing law

Contracts concluded through borniak.pl, borniak.de and borniak.com are governed by Polish law, without excluding mandatory consumer protection provisions of the country where the Consumer has habitual residence.

The choice of Polish law does not deprive Consumers of protection granted to them by mandatory provisions of the country of their habitual residence, in particular where the Seller directs its activities to that country.

Contracts concluded through borniak.co.uk are subject to the United Kingdom provisions set out in section 42.

42. Provisions for users in the United Kingdom

For customers using borniak.co.uk, the Seller and service provider is BORNIAK LTD with the details indicated in section 2.3.

Contracts with BORNIAK LTD are governed by the laws of England and Wales, without prejudice to mandatory consumer rights under United Kingdom law.

These Terms and Conditions do not limit statutory rights of consumers in the United Kingdom, in particular rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations and other mandatory consumer protection rules.

Where any provision of these Terms and Conditions conflicts with mandatory United Kingdom law, the mandatory law prevails.

43. Changes to the Terms and Conditions

The Seller may amend these Terms and Conditions, in particular in the event of:

• changes in law,
• changes to Website functionality,
• introduction of new Products, services, digital services, payment methods or delivery methods,
• organisational, technical, logistics or business process changes,
• changes to contact details, business details or legal structure of the Seller,
• the need to ensure security, prevent abuse or maintain legal compliance,
• changes related to applications, firmware, digital services, subscriptions or cloud services.

The current version of the Terms and Conditions is published on the Websites.

Changes to the Terms and Conditions do not affect Orders placed before the changes take effect unless applicable law or the nature of a continuous service provides otherwise.

For continuous electronic services or subscriptions, continuing to use the services after changes take effect may constitute acceptance of the new Terms and Conditions, provided that the user was properly informed of the changes and the right to terminate, and the applicable law permits this.

Changes materially affecting Consumer rights will be communicated in a manner compliant with legal requirements.

44. Final provisions

If any provision of these Terms and Conditions is found invalid or unenforceable, the remaining provisions remain in force.

Matters not regulated by these Terms and Conditions are governed by applicable law.

These Terms and Conditions apply in the version published on the relevant Website.

The Seller may transfer rights and obligations arising from these Terms and Conditions to a legal successor or an entity taking over the activity of the BORNIAK brand, in particular a capital company established to continue BORNIAK activity, while preserving Customers' rights under mandatory law.

45. Contact

For questions about these Terms and Conditions, please contact:

support@borniak.com

BORNIAK Privacy Policy

Last updated: 12 June 2026

Version: global version for borniak.pl, borniak.de, borniak.com and borniak.co.uk

This Privacy Policy describes how personal data of users, customers, business partners and persons contacting the BORNIAK brand are processed through websites, online stores, forms, electronic communication channels, after-sales services, complaints, warranty and service processes.

This document has been prepared with regard to Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and, for users in the United Kingdom, the UK GDPR and the Data Protection Act 2018.

1. Definitions

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• Controller – the entity deciding on the purposes and means of personal data processing, identified in section 2 of this Privacy Policy.
• BORNIAK – the trade brand used by ZUT BORNIAK Dawid Szurlej and BORNIAK LTD.
• Websites – websites operated under the domains borniak.pl, borniak.de, borniak.com and borniak.co.uk, including online stores, forms, customer accounts and related electronic services.
• User – any person visiting the Websites or using BORNIAK electronic services.
• Customer – a natural person, legal person or organisational unit making a purchase or taking steps to enter into a contract with the Controller.
• Personal data – any information relating to an identified or identifiable natural person.
• GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council.
• UK GDPR – the United Kingdom data protection rules corresponding to the General Data Protection Regulation.
• Cookies – text files or similar technologies stored on the user's device or allowing information to be read from the device.
• Consent Manager – BORNIAK's own consent management module used on the Websites.

2. Controllers of personal data

2.1. Websites borniak.pl, borniak.de and borniak.com

The controller of personal data of users of borniak.pl, borniak.de and borniak.com is:

ZUT BORNIAK Dawid Szurlej
Al. Niepodległości 41
78-449 Borne Sulinowo
Poland
Tax ID (NIP): PL8992343025
REGON: 021138535
GIOŚ No.: E0013994W
E-mail for data protection matters: support@borniak.com

For the German market, the Controller also uses the following identification details:

VAT ID: DE 305403854
Tax number: 111/134/03251
WEEE Reg. No.: DE 31838397
Warehouse and service: Lochau 24, D-95704 Pullenreuth, Germany

2.1.1. Information for customers in Germany

For customers using borniak.de, logistics, warehouse and service support in Germany is also provided by:

BORNIAK Deutschland – Service & Logistik
Lochau 24
95704 Pullenreuth
Germany

This address may be used for service, complaint, warranty, logistics and customer contact purposes on the German market.

2.2. Website borniak.co.uk

The controller of personal data of users of borniak.co.uk is:

BORNIAK LTD
590 Kingston Road
London, SW20 8DN
England, United Kingdom
Company No: 14423007
VAT Number: GB428268280
Warehouse and service: Poole, United Kingdom
E-mail for data protection matters: support@borniak.com

2.3. Common contact point

For matters concerning data protection, exercising data subject rights, questions about processing, withdrawal of consent or objection to processing, please contact:

support@borniak.com

3. Scope of this Privacy Policy

This Privacy Policy applies to the processing of personal data in connection with the following domains and services:

• borniak.pl – online store and information about BORNIAK products,
• borniak.de – online store and information about BORNIAK products,
• borniak.com – information and catalogue website allowing users to view products, prices and distributors, with no direct sales as at the date of publication of this Privacy Policy,
• borniak.co.uk – online store operated by BORNIAK LTD,
• contact, complaint, warranty, service and repair forms,
• newsletter and marketing communication,
• customer account in the online store,
• purchase of digital subscriptions, including Borcook Plus, through the online store.

This Privacy Policy does not regulate in detail the operation of BORNIAK or Borcook mobile applications if such applications have their own terms and conditions or privacy policy. The online store account is not a mobile application account and is not automatically linked to it.

4. Categories of personal data processed

The scope of personal data depends on how the Websites and BORNIAK services are used. The Controller may process in particular the following categories of data:

4.1. Identification data

• first and last name,
• company name,
• tax identification number, VAT number or other tax ID,
• details of a contact person representing a company.

4.2. Contact details

• e-mail address,
• telephone number,
• correspondence address,
• delivery address,
• billing address.

4.3. Customer account data

• login or account identifier,
• e-mail address,
• password in encrypted or cryptographic hash form,
• order history,
• addresses saved in the account,
• account settings,
• account creation date,
• login history and account security activity.

4.4. Purchase and transaction data

• order number,
• order date,
• ordered products or services,
• order value,
• currency,
• payment status,
• payment method,
• order fulfilment status,
• transaction or order identifier from a marketplace platform, if the order was placed through such a platform,
• data provided by the marketplace operator to the extent necessary for order fulfilment, settlement, delivery, returns, complaints or after-sales support,
• invoice data,
• delivery data,
• information on returns, complaints and warranties.

4.5. Technical and usage data

• IP address,
• device type,
• browser type and version,
• operating system,
• cookie identifiers,
• session data,
• date and time of visit,
• visited pages,
• traffic source,
• data concerning consent to cookies and similar technologies.

4.6. Data submitted in forms

• message content,
• subject of enquiry,
• product information,
• device serial number,
• information about a defect,
• information concerning complaints, warranty, returns, spare parts or repair,
• attached files, including photos of the device, photos of damage, invoices, PDF documents and technical documentation.

4.7. Data related to digital services and Borcook Plus subscription

• device identifier,
• device serial number,
• licence identifier,
• purchase or order identifier,
• subscription status,
• subscription period,
• data necessary to process payments for digital services,
• other technical identifiers necessary to activate, maintain or provide digital services.

The online store account and the Borcook mobile application account are separate accounts. The terms and detailed rules for using the Borcook application are set out in the application or in documents applicable to that application. The BORNIAK online store may allow the purchase of a Borcook Plus subscription and its assignment to a specified device. The Controller may also offer additional digital services, licences, subscriptions or premium features connected with BORNIAK products in the future.

5. Sources of data

The Controller obtains personal data primarily directly from the user or customer, in particular when:

• the user visits the Websites,
• the user creates a customer account,
• the customer places an order,
• the customer places an order through an external sales platform, in particular Allegro, Amazon or another marketplace used by the Controller,
• the user subscribes to the newsletter,
• the user completes a contact, service, complaint, warranty or return form,
• the user contacts the Controller by telephone, e-mail or otherwise,
• the user consents to cookies or marketing and analytics technologies,
• the user uses Google or Apple login.

The Controller may also receive data from payment partners, carriers, authorised service partners, distributors, marketplace platform operators, providers of sales, ERP, warehouse, logistics, accounting and customer service systems, analytics and marketing tools, customer review providers and entities maintaining technical infrastructure, to the extent necessary for the relevant purpose.

6. Purposes and legal bases of processing

The Controller processes personal data only where there is an appropriate legal basis. Data may be processed for the following purposes:

6.1. Use of the Websites and ensuring their security

Technical data, including IP address, browser data, session data and server logs, are processed to display the Websites correctly, ensure stability and security, and protect them against misuse, errors, attacks and unauthorised access.

Legal basis: Article 6(1)(f) GDPR – the Controller's legitimate interest in ensuring the security and proper operation of the Websites.

6.2. Creating and maintaining a customer account

Customer account data are processed to enable registration, login, account management, ordering, viewing order history and using customer account functions in the online store.

Legal basis: Article 6(1)(b) GDPR – performance of a contract for the customer account service.

6.3. Order fulfilment

Personal data are processed to accept orders, including orders placed through external sales platforms, confirm purchases, issue sales documents, process payments, prepare shipments, deliver products, handle returns and complaints and communicate with the customer about the order.

To ensure efficient order fulfilment, data may be automatically transferred and synchronised between systems used by the Controller, in particular the e-commerce platform, ERP system, warehouse and logistics systems, accounting systems, payment systems and customer service systems.

Legal basis: Article 6(1)(b) GDPR – performance of a sales contract or taking steps before entering into a contract; Article 6(1)(c) GDPR – compliance with legal obligations, in particular tax and accounting obligations.

6.4. Payment handling

Payment data are processed to enable payment for an order or subscription. The Controller does not store full payment card details. Payments are handled by external payment platforms.

Legal basis: Article 6(1)(b) GDPR – performance of a contract; Article 6(1)(c) GDPR – accounting and tax obligations; Article 6(1)(f) GDPR – establishing and defending claims and preventing abuse.

6.5. Purchase of Borcook Plus subscription

Data are processed to enable the purchase of the Borcook Plus digital subscription in the online store, process payment, confirm the transaction and assign the subscription to the indicated device identifier.

Legal basis: Article 6(1)(b) GDPR – performance of a contract for a digital service; Article 6(1)(c) GDPR – accounting and tax obligations; Article 6(1)(f) GDPR – protection against abuse and establishing or defending claims.

6.6. Contact forms, product enquiries and spare parts

Data submitted through forms are processed to respond, handle the enquiry, prepare an offer, provide information about products, prices, availability, spare parts or distributors.

Legal basis: Article 6(1)(f) GDPR – legitimate interest in handling enquiries; Article 6(1)(b) GDPR – where the enquiry relates to entering into or performing a contract.

6.7. Complaints, warranties, returns, service and repairs

Personal data are processed to handle complaints, warranties, returns, repairs, service requests, device diagnostics, customer communication, collection or shipment of devices, assessment of claims and compliance with legal or contractual obligations.

Legal basis: Article 6(1)(b) GDPR – performance of a contract or exercise of customer rights; Article 6(1)(c) GDPR – legal obligations; Article 6(1)(f) GDPR – establishing, pursuing and defending claims.

6.8. Newsletter

Personal data are processed to send newsletters, commercial information, product information, promotions, news and marketing materials. Newsletter data are collected through the online store and may be exported or synchronised with Brevo.

Legal basis: Article 6(1)(a) GDPR – user consent; rules on electronic communication and direct marketing.

6.9. Marketing, analytics, remarketing and conversion measurement

Data are processed to analyse traffic on the Websites, measure advertising effectiveness, run Google Ads campaigns and remarketing, display interest-based ads, optimise content and create statistics.

Legal basis: Article 6(1)(a) GDPR – consent to cookies and similar technologies where required; Article 6(1)(f) GDPR – legitimate interest in basic statistics not requiring consent, where permitted by law.

6.10. Customer reviews and trust marks

Data may be processed in connection with Trusted Shops and other review systems to send review invitations, display reviews, provide buyer protection or confirm store credibility.

Legal basis: Article 6(1)(a) GDPR – consent where required; Article 6(1)(b) GDPR – performance of buyer protection service; Article 6(1)(f) GDPR – legitimate interest in building store credibility and handling reviews.

6.11. Communication related to product and service safety

The Controller may contact customers regarding product safety, software updates, service actions, technical information, recalls, changes to digital service functionality or other information relevant to safe use of BORNIAK products.

Legal basis: Article 6(1)(c) and (f) GDPR.

6.12. Legal obligations

Personal data may be processed to comply with tax, accounting, consumer, record-keeping, warranty, product safety and manufacturer, importer or seller obligations, including obligations arising from Regulation (EU) 2023/988 on general product safety (GPSR).

Legal basis: Article 6(1)(c) GDPR – legal obligation imposed on the Controller.

6.13. Establishing and defending claims

Data may be processed to establish, pursue or defend claims, handle disputes, complaint procedures, alternative dispute resolution and communication with attorneys, insurers or public authorities.

Legal basis: Article 6(1)(f) GDPR – legitimate interest of the Controller.

7. Voluntary provision of data and consequences of failure to provide data

Providing personal data is voluntary, but in some cases it may be necessary to use specific Website functions, enter into or perform a contract, fulfil an order, process payment, delivery, complaint, warranty, return, service, repair, contact with the Controller or purchase of digital services.

Failure to provide data required for a given purpose may result in the inability to create a customer account, place an order, deliver an order, issue an invoice, process payment, consider a complaint, perform a service, respond to an enquiry or provide a digital service.

Providing data for newsletter, analytics cookies, marketing cookies, remarketing, ad personalisation or other consent-based activities is voluntary. Refusal of consent does not affect the use of basic Website functions but may limit certain additional functions, content personalisation or marketing communications.

8. Customer account in the online store

The user may create a customer account that allows, among other things, placing orders, saving addresses, viewing purchase history and using online store functions.

Creating an account is voluntary unless a particular function requires an account. The user may request account deletion at any time by contacting the Controller at support@borniak.com or using available account functions.

Account deletion does not delete data that the Controller must retain under applicable law, in particular data relating to orders, invoices, complaints, warranties, tax settlements or claims.

The online store customer account is not a Borcook mobile application account and is not automatically linked to it.

9. Google and Apple login

The Websites may allow login or registration through external identity providers, in particular Google Login and Apple Login.

If the user chooses Google or Apple login, the relevant provider may transfer to the Controller data necessary to create or maintain the account, such as name, e-mail address or user identifier with that provider. The scope of transferred data depends on the user's account settings and the rules of the provider.

Using external login is voluntary. The user may also create a store account using an e-mail address and password.

10. Orders, payments and invoices

To fulfil an order, the Controller processes data necessary to enter into and perform a sales contract or a contract for digital services, including identification, contact, address, billing, order and payment data.

The Controller does not store full payment card details. Card data, payment authentication data and other sensitive payment information are processed by external payment providers in accordance with their security rules and terms.

The following payment methods or providers may be available on the Websites:

• Stripe,
• Stripe Card,
• Stripe Klarna,
• Stripe BLIK,
• Stripe Revolut,
• PayPal,
• PayU,
• Klarna,
• Apple Pay,
• Google Pay.

The list of payment providers may change. The current list is always presented during the order process.

The scope of data transferred to payment providers depends on the payment method selected and may include identification data, contact details, billing address, payment amount, currency, order number and information necessary to authorise and settle the transaction.

10A. Marketplace orders and automatic exchange of data between systems

Orders placed through external sales platforms, in particular Allegro, Amazon and other marketplaces used by the Controller, may be automatically imported into the Controller's IT systems for fulfilment.

In connection with sales handling, Customer data may be automatically transferred, imported, exported or synchronised between systems used by the Controller, in particular the e-commerce platform, ERP system, warehouse and logistics systems, accounting systems, payment systems and customer service systems.

The automatic exchange of data takes place only to the extent necessary for order fulfilment, payment processing, delivery, issuing sales and accounting documents, settlements, handling returns, complaints, warranties, service, after-sales support and complying with the Controller's legal obligations.

For orders fulfilled by BORNIAK LTD in the United Kingdom, data necessary for settlements, issuing accounting documents, tax and accounting services may be transferred to accounting systems and to providers of accounting and tax services.

11. Borcook Plus digital subscription

The BORNIAK online store may allow the purchase of the Borcook Plus digital subscription. This subscription concerns digital services related to the Borcook ecosystem.

When purchasing a subscription, the user may be asked to provide a device identifier, serial number, licence identifier or other technical identifiers necessary to assign the service to a specific device. These data are processed only to fulfil the purchase, assign the right to use the service, handle the subscription, settlements, technical support and possible complaint handling.

The online store account and the Borcook application account are separate accounts. Detailed rules for using the Borcook application, including the application account, may be set out in separate terms and privacy policy available in the application.

If the subscription is renewable or recurring, data may be processed by the payment provider to handle recurring payments in accordance with the provider's rules and the user's consent or payment instruction.

The Controller may in the future offer additional digital services, licences, subscriptions, premium features or other solutions related to BORNIAK devices. In such case, data may be processed to the extent necessary to provide those services.

12. Contact, product, spare parts, complaint, return, warranty, service and repair forms

The Controller provides forms enabling contact, product enquiries, spare parts enquiries, complaints, returns, warranty claims, service or repair requests.

Forms may process identification data, contact data, order data, product data, device serial number, defect description, customer expectations and attachments.

Service and complaint forms may allow attachments to be uploaded, in particular:

• photos of the device,
• photos of damage,
• invoices,
• PDF documents,
• other documents needed to handle the request.

The user should ensure that attachments do not contain personal data of third parties or special categories of personal data unless this is necessary to handle the request. In particular, the user should not send health data, political opinions, religion, biometric data, private life data or other sensitive data unless absolutely necessary due to the nature of the request.

13. Transfer of data to authorised partners, distributors and service points

For warranty, complaint, service, repair, diagnostic or after-sales activities, the Controller may transfer customer personal data to selected authorised partners, distributors, service points or repair centres cooperating with the BORNIAK brand.

The scope of transferred data is limited to information necessary to handle the request, in particular:

• first and last name,
• company name, if applicable,
• e-mail address,
• telephone number,
• delivery, collection or service address,
• order number,
• device serial number,
• data relating to the service, complaint or warranty request,
• attached documents and diagnostic materials.

Authorised partners, distributors and service points process data only to the extent necessary to perform the assigned activities and in accordance with applicable data protection laws. Depending on the circumstances, they may act as processors on behalf of the Controller or as separate controllers if they independently decide on the purposes and means of processing under their own legal or organisational obligations.

14. Newsletter, marketing communication and marketing automation

The user may voluntarily subscribe to the BORNIAK newsletter. At least the e-mail address is processed for this purpose and, depending on the form, also name, language preference, country, marketing consents and technical confirmation of subscription.

Newsletter data may be collected in the online store and then exported or synchronised with Brevo, which is used to send newsletters, marketing communications, marketing automation, recipient segmentation and analysis of message effectiveness.

The Controller may also use Brevo for e-mail remarketing, in particular reminder messages, abandoned cart messages, product recommendations, information about promotions, discount codes, special campaigns or communications adapted to the user's previous interactions with the Websites, where the user has given appropriate consent or where another legal basis allows such activity.

The newsletter is sent until the user withdraws consent. The user may unsubscribe at any time using the unsubscribe link in the message or by contacting the Controller at support@borniak.com.

Within newsletter and marketing communication, basic statistics may be measured, such as message opens, link clicks, reactions to messages, campaign effectiveness, use of discount codes or other interactions with marketing content, where the user has given appropriate consent or where applicable law allows this.

15. Cookies and similar technologies

The Websites use cookies and similar technologies to ensure correct operation of the pages, cart, user session, login, saving preferences, statistics, analytics, marketing, remarketing and measuring advertising effectiveness.

The Controller uses its own module for managing consents to cookies and similar technologies. The module allows the user to give or refuse consent to individual cookie categories and to change the decision later.

The following cookie categories may be used on the Websites:

• Necessary – required for the correct operation of the website, store, cart, customer account, security and basic functions. These cookies usually do not require consent.
• Preferences – allow remembering user settings such as language, region, display preferences or other convenience settings.
• Statistics – allow analysis of how the Websites are used, traffic measurement, reporting and improvement of the Websites.
• Marketing – allow advertising, remarketing, conversion measurement, ad personalisation and audience creation.

The user may manage consents through the consent module available on the Website. Changing consent settings does not affect the lawfulness of processing carried out before consent was withdrawn.

16. Google Consent Mode v2

The Websites use Google Consent Mode v2, which allows Google tags to operate according to the user's decisions on cookies, analytics and marketing.

Consent Mode v2 allows information about the user's consent status to be communicated to Google services, in particular for analytics, ads, ad personalisation and storage of advertising-related data. Depending on the consents granted, Google tags may operate in full or limited mode.

If the user does not consent to certain cookie categories, Google services may operate in a limited mode designed to respect the user's decision while enabling basic, aggregated measurement of Website and campaign effectiveness where permitted by law.

17. Google Analytics 4

The Websites may use Google Analytics 4, an analytics service provided by Google Ireland Limited. Google Analytics 4 enables analysis of Website use, statistical reports, traffic measurement, sources, events and marketing effectiveness.

Google Analytics 4 may process, among other data, IP address, cookie identifiers, device data, browser data, information on visited pages, events, clicks and user interactions.

Google Analytics 4 is used on the basis of the user's consent where consent is required. The user may withdraw consent in the consent module.

Additional Google Analytics 4 functions may be used, such as Google Signals, demographic reports, conversion measurement or enhanced measurement, if the user has given appropriate consent and the functions are active on the Website.

18. Microsoft Clarity

The Controller uses or may use Microsoft Clarity, a service provided by Microsoft Corporation, for analysing Website use, identifying usability problems and optimising Website operation.

Microsoft Clarity may collect information about the user's activity on the Website, including mouse movements, scrolling, clicks, form interactions, device data, browser data, IP address and technical Website usage information.

The data are used only to improve functionality, quality, security and user experience of the Websites.

If applicable law requires user consent for Microsoft Clarity, the tool is activated only after the relevant consent is given through the consent module. The user may change consent settings at any time.

19. Google Ads, remarketing, conversion measurement, Google Merchant Center and Google Shopping services

The Controller uses or may use Google Ads, Google Ads Remarketing, Google Tag Manager, Google gtag.js, Google Merchant Center and Google Shopping services, as well as other Google tools for advertising campaigns, conversion measurement, ad optimisation, product presentation in Google services and analysis of marketing effectiveness.

Google Ads and remarketing may enable ads to be shown to users who previously visited the Websites or showed interest in BORNIAK products. Conversion measurement helps assess whether a user performed a specific action after clicking an ad, such as placing an order, sending a form or subscribing to the newsletter.

Google Merchant Center may be used to present information about products, prices, availability and the store in Google services, including search results, product ads and Google Shopping services.

Google marketing tools are used on the basis of user consent where consent is required. The user may withdraw consent in the consent module.

20. Google Tag Manager

The Websites may use Google Tag Manager, a tool provided by Google Ireland Limited for managing tags and scripts used on the Websites.

Google Tag Manager itself does not create user profiles, analyse user behaviour or display ads. However, it may enable the launch of other services described in this Privacy Policy, such as Google Analytics 4, Google Ads, Meta Pixel, Microsoft Clarity or other analytics and marketing tools.

Services launched through Google Tag Manager operate in accordance with the user's consent settings in the consent module.

21. Meta Platforms, Facebook, Instagram, Meta Pixel and Conversion API

The Controller may now or in the future use marketing tools of Meta Platforms Ireland Limited, in particular Meta Pixel, Meta Conversion API (CAPI), Facebook Ads and Instagram Ads.

These tools may be used to measure ad effectiveness, create audiences, run remarketing, optimise campaigns and show ads to persons interested in BORNIAK products.

Meta Pixel and similar technologies are used only in accordance with the user's decisions on cookies and marketing. If the user does not consent, these technologies should not be activated in full.

22. Google Maps

The Websites may use Google Maps to display locations, warehouses, service points, distributors or other places related to BORNIAK activity.

When using Google Maps, Google may process the user's technical data, including IP address, browser data and map interaction information. In some cases, data may be transferred to Google LLC in the United States.

If Google Maps is embedded in a way that requires consent, the map is loaded only after the user gives the relevant consent.

23. YouTube

The Websites may embed YouTube videos. YouTube is provided by Google Ireland Limited. Playing embedded videos may involve transferring technical data to Google, including IP address, device data, browser data and video playback information.

If the user is logged into a Google account, Google may associate the activity with that account according to its own privacy rules. Depending on the Website configuration, YouTube videos may be loaded only after the user has given consent.

24. Trusted Shops and customer reviews

The Websites may use Trusted Shops to display trust marks, customer reviews, review invitations and possible buyer protection.

In connection with Trusted Shops, data such as e-mail address, order number, order value, order information or other data necessary to provide a review, send a review invitation or use buyer protection may be transferred.

Transfer of data to Trusted Shops may include the e-mail address and order data necessary to verify the transaction, send a review invitation, display reviews or use buyer protection.

Transfer takes place in accordance with applicable rules, user consents and the operation of the relevant service.

25. Distributor search

The borniak.com Website may allow users to view BORNIAK distributor data. This function is used only to present distributor data and find the nearest or appropriate trade partner.

If the user only views distributor data, the Controller does not transfer the user's personal data to the distributor within this function. If a distributor contact form or enquiry forwarding function is introduced in the future, the data processing rules will be supplemented or described in the form.

26. Carriers and logistics operators

For delivery, collection of returns, handling complaints, warranty or service cases, the Controller may transfer personal data to carriers and logistics operators.

Depending on the country, selected delivery method and type of shipment, these may include in particular:

• DHL,
• DHL Freight,
• DPD,
• GLS,
• UPS,
• FedEx,
• Raben,
• Rhenus,
• Schenker.

The scope of transferred data includes data necessary for delivery, collection or shipment handling, in particular first and last name, company name, delivery or collection address, telephone number, e-mail address, shipment number and information necessary for the logistics service.

27. Hosting, technical infrastructure and security

The Websites are maintained using technical infrastructure, servers, hosting services, database systems, e-mail, administrative tools, backups and IT security services.

Technical infrastructure providers may process personal data only to the extent necessary to maintain, secure, administer and ensure the proper operation of the Websites and BORNIAK systems.

Data may be stored and processed using cloud, hosting and IT service provider infrastructure used by the Controller to maintain sales, ERP, warehouse, logistics, accounting and customer service systems.

Customer data may be transferred to the ERP system provider and hosting and cloud service providers related to maintaining the ERP system used by the Controller.

For orders fulfilled by BORNIAK LTD, data necessary for accounting and tax services may be processed in the ERP system and by accounting, tax, hosting and cloud service providers supporting BORNIAK LTD's operations.

28. Recipients of personal data

Personal data may be transferred to the following categories of recipients:

• hosting and IT infrastructure providers,
• cloud, hosting and maintenance service providers,
• providers of the store platform, online store maintenance and technical support,
• marketplace platform operators, in particular Allegro, Amazon and other sales platforms used by the Controller,
• providers of ERP, warehouse, logistics and order handling systems,
• providers of accounting, bookkeeping and tax systems,
• providers of accounting, tax and bookkeeping services,
• IT service providers maintaining the Controller's systems,
• providers of e-mail and communication tools,
• newsletter providers, including Brevo,
• analytics and marketing providers, including Google, Meta and Microsoft,
• providers of analytics and user experience optimisation tools, including Microsoft Clarity,
• consent management tool providers,
• payment service providers,
• banks and financial institutions,
• carriers and logistics operators,
• authorised partners, distributors, service points and repair centres,
• entities handling complaints, returns, warranty and service cases,
• Trusted Shops and other review system providers, if used,
• accounting firms, tax advisers, auditors, law firms and attorneys,
• public authorities, courts, offices, law enforcement authorities and supervisory authorities where required by law.

The Controller enters into appropriate data processing agreements with processors where required by law.

29. Transfers outside the European Economic Area and the United Kingdom

Some service providers used by the Controller may process data outside the European Economic Area or outside the United Kingdom, in particular in the United States.

This may apply in particular to some marketplace platform operators such as Amazon, accounting system providers, cloud, hosting, IT, analytics, marketing, payment or other providers supporting sales, settlements, logistics and customer service.

Transfers of personal data outside the European Economic Area or the United Kingdom take place only where there is an appropriate legal basis, in particular:

• an adequacy decision,
• the provider's participation in the EU-US Data Privacy Framework, the UK Extension to the EU-US Data Privacy Framework or another appropriate mechanism,
• Standard Contractual Clauses approved by the European Commission,
• standard clauses or transfer mechanisms recognised by UK law,
• other safeguards permitted by the GDPR or UK GDPR.

The Controller applies appropriate organisational and legal measures to protect data transferred to third countries.

Detailed information on the safeguards used, including Standard Contractual Clauses, Data Privacy Framework certifications or other appropriate transfer mechanisms, may be obtained by contacting the Controller.

30. Data retention period

Personal data are stored for the period necessary to fulfil the purpose for which they were collected and then for the period required by law or the limitation period for claims.

• customer account data are stored until the account is deleted unless further storage is required by law or for claims,
• order, invoice and settlement data are stored in accordance with applicable local tax and accounting rules,
• newsletter data are stored until consent is withdrawn,
• contact form data are stored for 24 months unless the matter requires longer storage due to a contract, legal obligation or claims,
• complaint and warranty data are stored for the warranty period and 3 years after it ends,
• service and repair data are stored for the period necessary to perform the service and for the warranty or claims period,
• Borcook Plus subscription data are stored for the duration of the subscription and for the period required by tax, accounting or claims rules,
• cookie consent data are stored for the period needed to prove giving, refusing or withdrawing consent, according to consent module settings and applicable law.

31. Data subject rights

Data subjects have rights provided by the GDPR or UK GDPR, depending on the applicable legal system.

• right of access to personal data,
• right to receive a copy of data,
• right to rectify inaccurate data,
• right to complete incomplete data,
• right to erase data where legal grounds exist,
• right to restrict processing,
• right to data portability,
• right to object to processing based on legitimate interests,
• right to object to direct marketing,
• right to withdraw consent at any time where processing is based on consent,
• right to lodge a complaint with a supervisory authority.

The right to erasure may be limited and will not be exercised to the extent that further processing is necessary for contract performance, compliance with a legal obligation, establishment, exercise or defence of claims or other reasons provided by applicable law.

To exercise rights, please contact the Controller at support@borniak.com.

The Controller may request additional information to confirm the identity of the person making the request where necessary to protect data from disclosure to an unauthorised person.

32. Right to withdraw consent

Where processing is based on consent, the user has the right to withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Newsletter consent may be withdrawn using the unsubscribe link in the e-mail or by contacting the Controller.

Consent to cookies, analytics and marketing may be changed using the consent management module available on the Website.

33. Right to object

The user has the right to object at any time to the processing of personal data where the processing is based on the Controller's legitimate interest.

If the objection concerns direct marketing, the Controller will stop processing data for that purpose.

If the objection concerns other purposes based on legitimate interest, the Controller will stop processing unless it demonstrates compelling legitimate grounds overriding the user's interests, rights and freedoms, or grounds for establishing, exercising or defending claims.

34. Complaint to a supervisory authority

The user has the right to lodge a complaint with the competent supervisory authority if the user considers that the processing of personal data violates data protection laws.

For users from Poland, the competent authority is:

Prezes Urzędu Ochrony Danych Osobowych
ul. Stawki 2
00-193 Warszawa
Poland
Website: https://uodo.gov.pl

For users from the United Kingdom, the competent authority is:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
United Kingdom
Website: https://ico.org.uk

35. Data security

The Controller applies appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, alteration, disclosure or unlawful use.

These measures include in particular:

• SSL/TLS encryption of data transmission,
• access control to systems,
• use of passwords and user permissions,
• backups,
• monitoring of system security,
• limiting access to data to authorised persons only,
• mechanisms detecting unauthorised login attempts and account abuse,
• agreements with data processors,
• procedures for handling data breaches.

Despite security measures, no data transmission over the Internet and no IT system can guarantee full security. The Controller continuously strives to reduce risks related to personal data processing.

36. Automated decision-making and profiling

The Controller does not make decisions based solely on automated processing, including profiling, which produce legal effects concerning the user or similarly significantly affect the user, unless expressly stated in a separate process and supported by an appropriate legal basis.

Marketing, analytics and remarketing activities may include segmentation of recipients or creation of audiences, for example based on interests, purchase history, interactions with the Websites or marketing consents. Such activities are used to tailor content and advertising, where permitted by law and, where required, based on consent.

37. Users from the United Kingdom

For users of borniak.co.uk, BORNIAK LTD is the Controller of personal data processed in connection with that Website and the services offered there.

For users from the United Kingdom, the UK GDPR and the Data Protection Act 2018 may apply. References to the GDPR should be understood accordingly as references to the UK GDPR where necessary for processing by BORNIAK LTD.

38. Children and minors

The BORNIAK Websites and paid services are generally intended for adults. Minors may use the Websites only under the supervision and with the consent of a legal representative, where permitted by applicable law.

39. Special categories of personal data

The Controller does not intend to collect special categories of personal data such as health data, biometric data, political opinions, religious beliefs or data concerning sex life.

Users should not submit such data through forms, attachments, messages or other communication channels unless strictly necessary. If such data are provided voluntarily, they may be processed to the extent necessary to handle the matter, comply with legal obligations or protect claims.

40. Changes to this Privacy Policy

The Controller may amend this Privacy Policy, in particular in the event of changes to the Websites, services, tools used, processing purposes, categories of recipients or legal requirements.

The current version of the Privacy Policy is available on the Websites. Where required by law, users will be informed of material changes in an appropriate manner.

41. Contact

For questions about this Privacy Policy or the processing of personal data, please contact:

support@borniak.com

Waste Electrical and ElectronicEquipment (WEEE), Batteries and Accumulators

Electrical and electronic equipment, batteries and accumulators must not be disposed of withunsorted household waste. At the end of their useful life, they should be delivered to appropriatecollection points or authorised recycling and recovery schemes.

1. Separate Collection of Waste Equipment

Waste electrical and electronic equipment must be collected separately from household waste anddelivered to dedicated collection and recycling systems.

2. Batteries and Accumulators

If a product contains batteries or accumulators, they should be removed, where technically possibleand safe to do so, before the equipment is disposed of. Used batteries and accumulators should betaken to appropriate collection or recycling facilities.

3. Returning Waste Equipment

Household users may return waste electrical and electronic equipment through local authoritycollection facilities, authorised recycling centres or approved take-back schemes.

Information about WEEE collection and recycling facilities in the United Kingdom can be obtainedfrom local authorities or authorised recycling operators.

4. Data Protection Before Disposal

Some electronic devices may store personal data within memory modules, communication systems,applications or device software. Before disposing of any device, users should remove any personal dataand restore factory settings where possible.

The end user is solely responsible for deleting personal data from equipment before disposal.

5. Meaning of the Crossed-Out Wheelie Bin Symbol

The crossed-out wheelie bin symbol indicates that electrical and electronic equipment must not bedisposed of with general household waste and should be collected separately for recycling andrecovery.

6. Producer Registration Number

As a producer of electrical and electronic equipment, we are registered under the following WEEEregistration number:

WEEE Reg. No. UK 31838397

7. Contact

Email: support@borniak.com
Phone: (+44) 7441429 450

Order Cancellation and Right of Withdrawal

If you have placed an order through the BORNIAK online store and would like to cancel it or exerciseyour statutory right of withdrawal, you may use the online form available below.

https://borniak.co.uk/returns/

Order Cancellation

An order may be cancelled until order processing has begun, in particular before the goods havebeen prepared for shipment, released to the warehouse, packed or handed over to the carrier.

To cancel an order, please contact our customer support team as soon as possible or use the onlineform.

If the order has not yet entered the fulfilment process, it will be cancelled and any payment receivedwill be refunded using the same payment method originally used, unless otherwise agreed.

Orders for customised, personalised or made-to-order products may not be cancelled onceproduction or fulfilment has commenced.

Right of Withdrawal

Consumers have the right to withdraw from a distance contract without giving any reason within 14days of receiving the goods.

To exercise the right of withdrawal, a clear statement of withdrawal must be submitted before theexpiry of the withdrawal period. This may be done using the online form, by email or by contactingcustomer support.

After submitting a withdrawal request, the goods must be returned without undue delay and nolater than 14 days from the date on which the withdrawal was communicated.

The consumer bears the direct cost of returning the goods. For oversized products, pallet shipmentsor products that cannot be returned using a standard courier service, return costs may be higher andwill depend on the size, weight, destination country and current carrier rates.

In the event of a valid withdrawal, we will reimburse all payments received, including the cost of theleast expensive standard delivery option offered, within 14 days of receiving the withdrawal notice. Wemay withhold reimbursement until we have received the returned goods or proof that the goods havebeen returned, whichever occurs first.

The consumer is responsible for any diminished value of the goods resulting from handling beyondwhat is necessary to establish the nature, characteristics and functioning of the goods.

Detailed information regarding the right of withdrawal, returns and statutory exceptions is availablein the BORNIAK Online Store Terms and Conditions.

Contact

Email: support@borniak.com
Phone: (+44) 7441429 450

Complaints and Warranty

Thank you for choosing BORNIAK products.

We are committed to ensuring that our products operate reliably for many years. However, if youexperience a technical issue, product defect, shipping damage or require service assistance, our teamwill be happy to help.

To speed up the processing of complaints, warranty claims and service requests, please use ouronline form:

https://borniak.co.uk/returns/

What can be reported?

• product complaints,
• warranty claims,
• technical faults or malfunctions,
• missing parts or accessories,
• shipping damage,
• service and repair requests,
• spare parts enquiries.

Information required

Depending on the type of request, we may ask you to provide:

• product model,
• product serial number,
• order number or proof of purchase,
• purchase date,
• a description of the issue or defect,
• photos or videos showing theproblem,
• an invoice, receipt or other proof of purchase.

Providing complete information helps us diagnose the issue more quickly and offer an appropriatesolution.

Products purchased from a distributor

If the product was purchased from an authorised BORNIAK distributor or reseller, please attachproof of purchase. Depending on the nature of the case, the request may be handled directly byBORNIAK or referred to the appropriate service partner.

Shipping damage

We recommend checking the condition of the package and the product immediately upondelivery.

If the packaging appears damaged, opened, torn or crushed, or if the contents may have beendamaged during transport, please report the issue as soon as possible using the online form.

Where possible, please include photographs of the packaging, shipping labels and damagedgoods.

After submitting your request

Once we receive your request, we will review the information provided and contact you as soon aspossible. If necessary, we may ask for additional information, photographs or documents.

Updates regarding the progress of your case will be sent to the email address provided in yourrequest.

Spare parts

We offer a wide range of original spare parts for BORNIAK products. Spare parts may also beavailable after the warranty period has expired.

If you are unsure which spare part is required, please send us a photo of the device or damagedcomponent together with a short description of the issue. We will be happy to help identify the correctpart.

Contact

Email: support@borniak.com
Phone: (+44) 7441429 450

Thank you for your trust in BORNIAK products.